Welcome to Fluency School.
By accessing our website or purchasing our products or services, you agree to be bound by the following Terms of Service. Please read them carefully.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.
Products and Services
We make every effort to display as accurately as possible the details of our products and services.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
Payment and Transaction Currency
All payments must be made in full at the time of purchase unless otherwise agreed.
All transactions are processed in Australian Dollars (AUD).
Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Refund and Return Policy
Courses: We offer a 7-day satisfaction guarantee. If you are not satisfied with your course within 7 days of purchase, you may request a full refund minus the cost of any printed books sent to you.
Physical Products: All sales of physical products (such as bilingual books) are final unless the item is defective or damaged upon arrival. If you receive a defective or damaged product, please contact us within 7 days to arrange a replacement or refund.
Non-refundable items: Downloadable digital products, completed course modules, or services already rendered are non-refundable.
Refund requests must be submitted via email to contact@fluencyschool.com.au within the applicable timeframe.
Third-Party Services
We may use third-party service providers to deliver certain services. We are not responsible for any third-party websites or services and encourage you to review their terms and policies.
Intellectual Property
All content provided on our website, including text, graphics, logos, images, and digital downloads, is the property of Fluency School and protected by copyright laws.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our service without express written permission from us.
Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy.
Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your information.
Prohibited Uses
You are prohibited from using the site or its content:
- For any unlawful purpose
- To solicit others to perform or participate in unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To upload or transmit viruses or any other type of malicious code
- To interfere with or circumvent the security features of the website
We reserve the right to terminate your use of the service for violating any of the prohibited uses.
Limitation of Liability
To the fullest extent permitted by law, Fluency School shall not be liable for any indirect, incidental, punitive, or consequential damages of any kind arising from your use of any service or product.
Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
Contact Information
Questions about the Terms of Service should be sent to us at:
Fluency School
Email: contact@fluencyschool.com.au
Last updated: April 2025